Refund policy
Returns and Refund Policy
At Woonli, we believe it is important that you are satisfied with your purchase. Therefore, we offer a 30-day return period after receipt of your order.
Returns within 30 days
You can register your order for return within 30 days after receiving the last item from your order.
To be eligible for a return, the product must be in the same condition as when you received it. The product must not have been unnecessarily used or damaged and should, where reasonably possible, be returned in its original packaging.
Would you like to return a product? Please contact us first at contact@woonli.nl. Please include your order number and specify which products you wish to return. After receiving your return request, we will inform you about the further return procedure and the return address.
Return address:
Woonli
Zonstraat 10]
3454AG + De Meern / Utrecht
The Netherlands
Returns sent without prior registration may not be processed.
Return form
After registering your return, you can download the return form below. Complete the form in full and include the completed form with your return shipment.
You can then send the package to the specified return address according to the instructions provided.
Return shipping costs
When you return a product because you have changed your mind or for another reason unrelated to a defect, damage or incorrect delivery, you are responsible for the return shipping costs.
Woonli will not reimburse the return shipping costs in this case.
We recommend sending a return shipment with track & trace and keeping the shipping receipt until the return has been fully processed.
Damaged, defective or incorrectly delivered product
Have you received a product that is damaged or defective, or have you received a different product from the one you ordered? Please contact us as soon as possible at contact@woonli.nl.
If possible, please include clear photos of the product and packaging, together with your order number. We will assess the situation and provide an appropriate solution.
For a damaged, defective or incorrectly delivered product, we will not charge you any return shipping costs.
Refunds
Once we have received and inspected your return, we will inform you about the status of your refund.
When the return has been approved, we will refund the purchase amount using the same payment method you used for the order. In the event of a full withdrawal from the agreement, we will also refund any standard shipping costs paid by you.
For a regular return, the customer is responsible for the costs of returning the product, and these costs will not be reimbursed.
For a damaged, defective or incorrectly delivered product, we will not charge any return shipping costs.
When exercising the statutory right of withdrawal, we will refund all amounts due as soon as possible and no later than 14 days after you have informed us that you are withdrawing from the agreement. We may wait with the refund until we have received the returned product or until you have provided evidence that you have returned the product, whichever occurs first.
Statutory right of withdrawal
In addition to our commercial 30-day return period, as a consumer making an online purchase, you have the statutory right to withdraw from the agreement within 14 days after receiving the product without giving a reason.
If you exercise your statutory right of withdrawal, you must return the product no later than 14 days after the day on which you notified us of the withdrawal.
You do not have to provide a reason for exercising your right of withdrawal.
The statutory rules concerning the right of withdrawal remain applicable.
Products that cannot be returned
For products for which no statutory right of withdrawal applies, an exception to the return right may apply. If such an exception applies, we will inform you before or during the purchasing process.
Exchanges
We do not offer direct exchanges. Would you like to receive a different product? You can return the original product in accordance with the conditions above and then place a new order.
Questions about returns
Do you have questions about a return or refund? Please contact us at:
Woonli
Zonstraat 10
3454AG + De Meern / Utrecht
The Netherlands
E-mail: contact@woonli.nl