Shipping policy

Woonli Shipping Policy

Last updated: 5 September 2026

1. Shipping

Woonli ships orders to the countries available during checkout.

We currently deliver to:

  • The Netherlands
  • Belgium
  • Luxembourg
  • Germany
  • France
  • Austria

Standard shipping to these countries is free. Shipping costs are included in the product prices.

2. Delivery time

The standard delivery time for orders is 3–5 business days, unless a different delivery time is stated for the relevant product.

We do our best to have your order delivered within the indicated timeframe.

During busy periods, such as holidays, promotional campaigns and other periods of increased demand, delivery may sometimes take a few additional days. Delays may also occur due to circumstances involving the carrier, for example delays during the sorting or delivery process.

Such a delay may occur occasionally and is not always within our direct control.

If delivery takes a few days longer than the indicated delivery time of 3–5 business days, please feel free to contact us at contact@woonli.nl. We will check the status of your shipment and will be happy to assist you.

Current shipping information and, where available, track & trace details will be shared with you.

3. Dropshipping and shipping by external suppliers

Woonli uses a dropshipping model.

This means that certain products may be shipped directly to the customer from an external supplier or fulfilment partner.

As a result, the name of a supplier or fulfilment partner may appear on the shipping package or in the shipping information.

For the fulfilment of your order, your name, delivery address, order details and other necessary information may be shared with the relevant supplier, fulfilment partner and/or carrier.

We only provide the information necessary to process and deliver your order.

4. Correct delivery address

The customer is responsible for entering a correct and complete delivery address when placing an order.

Therefore, before completing your order, carefully check:

  • street name;
  • house number;
  • any additional address information;
  • postal code;
  • city/town;
  • country.

If an order cannot be delivered due to an incorrect, incomplete or non-existent delivery address and is returned to Woonli or the relevant supplier, we will contact you.

5. Reshipping after an incorrect address

If a package cannot be delivered because the customer provided an incorrect, incomplete or non-existent delivery address and the package is subsequently returned to Woonli or the relevant supplier, we will contact the customer.

If the customer wants the order to be shipped again, the costs of the new shipment are the responsibility of the customer.

We will inform the customer in advance of the applicable shipping costs. The new shipment will be carried out after these costs have been paid.

If the error was not caused by the customer, for example due to an error by Woonli or the carrier, the costs of any new shipment will not be charged to the customer.

6. Package not accepted or not collected

If a customer does not accept a package or does not collect it from a collection point and the package is therefore returned to Woonli or the relevant supplier, we will contact the customer.

If the customer wants the order to be shipped again, the costs of the new shipment are the responsibility of the customer.

We will inform the customer in advance of the applicable shipping costs. The new shipment will be carried out after these costs have been paid.

If the customer does not want the order to be shipped again, the situation will be handled in accordance with the applicable returns and refunds policy and statutory consumer protection rules.

7. Insured shipping and damage during transport

Our products are shipped with insurance.

If a product is damaged during transport, this is not the responsibility of the customer. In that case, please contact us as soon as possible at contact@woonli.nl and provide your order number.

If possible, please include clear photos of the damaged product and packaging. These photos may be necessary to report the transport damage to the carrier or supplier.

After assessing the situation, we will provide an appropriate solution. If the product was damaged during transport, we may, depending on the situation, send you a replacement product free of charge.

In that case, the costs related to the transport damage and the replacement shipment are borne by Woonli.

Therefore, you do not have to pay any costs for the replacement shipment in the event of transport damage.

8. Incorrectly delivered product

Did you receive a different product from the one you ordered? Please contact us at contact@woonli.nl.

Provide your order number and, if possible, include photos of the product received.

We will assess the situation and provide an appropriate solution.

If the error was caused by Woonli, our supplier or the carrier, any necessary return or replacement costs will not be charged to the customer.

9. Lost or missing shipment

If a shipment is marked as delivered by the carrier but you have not received it, please contact us as soon as possible.

We can request an investigation into the delivery with the carrier.

Please provide us with your order number and, if available, any additional information regarding the delivery.

10. Multiple products in one order

If an order consists of multiple products, these products may in some cases be shipped separately.

This may occur when products are shipped from different suppliers or fulfilment locations.

You may therefore receive multiple packages and separate shipping notifications.

This will not result in any additional shipping costs for you.

11. Customs and import

Woonli currently sells within the Netherlands and the selected EU countries.

Where applicable, statutory customs and import regulations are complied with.

If additional costs or formalities nevertheless apply to a specific order, these will be handled in accordance with the applicable laws and regulations.

12. Contact regarding shipping

Do you have questions about your order, delivery time or delivery?

Please contact us at:

Woonli
E-mail: contact@woonli.nl
Telephone: +31 6 25383437

For questions about an existing order, always include your order number so that we can assist you as quickly as possible.