Frequently asked questions
Welcome to Woonli. Below you will find answers to the most frequently asked questions about our products, orders, shipping, returns, and service.
Topics
1. Ordering
2. Shipping & Delivery
3. Returns & Refunds
4. Personalized products
5. Our products
6. Quality & Production
7. Payment
8. Contact
1. Ordering
1.1 How can I place an order?
Choose the desired painting, select the size and finish if applicable, and add the product to your shopping cart. Then follow the steps at checkout to complete your order.
1.2 Can I change my order after placing it?
We process orders as quickly as possible. Would you like to change something about your order? Please contact us as soon as possible. If your order has already been processed or produced, we may no longer be able to make a change.
1.3 Can I cancel my order?
You can cancel your order as long as it has not yet been processed. Please contact us for this as soon as possible. Once an order has already been processed or produced, it may no longer be possible to cancel it.
1.4 Can I change my address after placing my order?
Please contact us for this as soon as possible. If your order has not yet been processed, we may be able to update the address. If the order has already been processed or shipped, a change may no longer be possible.
2. Shipping & Delivery
2.1 Which countries do you ship to?
We currently ship to the Netherlands, Belgium, Luxembourg, Germany, France, and Austria.
2.2 What is the delivery time?
The standard delivery time is usually 3–5 working days. In some cases, delays may occur due to circumstances in the production process or during transport.
2.3 Is shipping free?
Yes. Standard shipping is free to the countries we currently deliver to. The shipping costs are included in our product prices.
2.4 Can I track my order?
When your order has been shipped and tracking information is available, you will receive the relevant shipping information via email.
2.5 What happens if my package arrives damaged?
Please contact us as soon as possible and, if possible, send clear photos of the packaging and the damaged product. We will assess the situation and assist you with an appropriate solution.
2.6 What should I do if I receive the wrong product?
Please contact us before returning the product. Include your order number and, if possible, send a photo of the received product. We will then help you with an appropriate solution.
2.7 What happens if my order cannot be delivered?
When a package cannot be delivered because the address is incorrect, the order is not accepted, or the package is not collected, it may be returned to the sender.
In that case, please contact us so we can look for an appropriate solution together. Any additional shipping costs for a new shipment may be at the customer's expense.
2.8 What happens if my order is delivered in multiple packages?
When an order consists of multiple products, they may be shipped separately if necessary. As a result, products from the same order may be delivered at different times.
3. Returns & Refunds
3.1 Can I return my order?
Yes. At Woonli, we offer a commercial return period of 30 days, starting from the delivery of the final item of your order.
In addition, as a consumer, you have the legal right of withdrawal of 14 days, unless a legal exception applies.
3.2 How can I return a product?
Before returning a product, please contact us first at contact@woonli.nl. State your order number and which products you wish to return. We will then inform you about the next steps.
3.3 Can I just send a product back?
Always contact us before sending a return. An unannounced return may result in delays in processing.
3.4 Who pays for the return shipping?
If you return a product because you changed your mind, the return shipping costs are for your own account.
If the product is damaged, defective, or incorrectly delivered, we will cover the return costs.
3.5 When will I get my refund?
Upon receipt and inspection of the return, we will refund the amount due using the same payment method used for the original order.
3.6 Can I exchange a product?
We do not offer a direct exchange service. You can return the product and then place a new order.
3.7 Can I cancel my order before it is shipped?
You can cancel your order as long as it has not yet been processed. Please contact us for this as soon as possible.
3.8 Are there products that cannot be returned?
For certain products, a legal exception to the right of withdrawal may apply. This may apply to products made according to the customer's specifications or that are clearly of a personal nature.
4. Personalized products
4.1 Can I have my own photo printed?
Yes. With our personalized wall decor, you can use your own image to create a unique piece of wall art.
4.2 What materials can I have my own image printed on?
Personalized wall decor is available on various materials, including Canvas, Glass paintings, and Alu-Dibond.
4.3 Can I combine multiple photos?
Yes. With a Photo collage, you can combine multiple photos into one personal design.
4.4 Can I return a personalized product?
Legal exceptions to the right of withdrawal may apply to personalized products when the product is made according to the customer's specifications or is clearly of a personal nature.
Do you have any questions about this? Please contact us before placing your order.
5. Our products
5.1 What types of wall decor does Woonli offer?
At Woonli, you will find various types of wall decor, including Canvas Paintings, Glass Paintings, and Alu-Dibond Paintings.
Our collection is available in various sizes, shapes, colors, and styles.
5.2 Are all Woonli designs original?
Part of our collection consists of original designs developed by us and then professionally produced by specialized production partners.
In addition, we offer carefully selected products from other specialized producers.
5.3 Which sizes are available?
Available sizes vary per product. You can find the available dimensions and versions of the respective painting on the product page.
5.4 Which materials can I choose from?
Depending on the product, you can choose from various materials, including Canvas, Glass, and Alu-Dibond.
The available material choices are shown on each product page.
5.5 Can I hang a painting both vertically and horizontally?
This depends on the design and the finish of the product. The orientation of the product is indicated on the product page.
6. Quality & Production
6.1 Where are the products produced?
Our collection is produced by specialized production partners.
For part of our collection, we work with professional production partners who manufacture our own designs. Additionally, we collaborate with selected producers for other products within our collection.
6.2 How do you ensure good product quality?
We work with specialized production partners and carefully selected manufacturers. In doing so, we pay close attention to the quality of materials, the finish, and the final look of the wall decor.
6.3 Can colors on the screen differ from the final product?
Yes. Colors may differ slightly from the actual product depending on your screen, settings, and lighting conditions.
We strive to represent our product images as accurately as possible.
6.4 Is every product exactly the same as the product image?
The product images provide as accurate an image of the product as possible. Small differences may occur due to screen settings, lighting conditions, or the production process.
7. Payment
7.1 Which payment methods do you accept?
The available payment methods are displayed during checkout. Which payment methods are available may depend on your location and other circumstances.
7.2 Is my payment secure?
Yes. Payments are processed through secure payment environments. During checkout, you will see which payment methods are available for your order.
7.3 When will my payment be processed?
The payment is processed during checkout according to the chosen payment method. After a successful payment, your order will be processed further.
8. Contact
8.1 How can I contact Woonli?
You can contact us via:
E-mail: contact@woonli.nl
Phone: +31 6 25383437
Do you have a question about an order? Please include your order number so we can help you faster.
8.2 When can I expect an answer?
We strive to answer customer questions as soon as possible. The response time may depend on when you contact us and the nature of your question.
Woonli
Do you have any questions after reading these frequently asked questions? Feel free to contact us. We are happy to help you.
Woonli – Make your wall something special.