Terms of service
Terms of Service
Last updated: 5 September 2026
OVERVIEW
Welcome to Woonli. The terms “we”, “us”, “our” and “Woonli” refer to Woonli, a trade name of Trendex Global.
Woonli operates this online store and website, including all associated information, content, features, tools, products and services.
Our online store is powered by Shopify, which supports us in providing our online store and related services.
These Terms of Service, together with the policies referred to herein, describe the rights and obligations of you as a customer and Woonli when you use our online store or place an order with us.
Please read these Terms of Service carefully before using our online store or placing an order. These terms contain important information regarding, among other things, orders, payments, delivery, returns, warranty, liability and your statutory rights as a consumer.
By using our online store or placing an order, you agree to these Terms of Service to the extent that they legally apply to you.
Your statutory consumer rights, including the statutory right of withdrawal and statutory rights relating to the conformity and warranty of products, are not limited or excluded by these Terms of Service.
1. ACCESS AND CUSTOMER INFORMATION
To use our online store, view products or place an order, you may be asked to provide certain information, such as your name, e-mail address, billing details, payment details and delivery address.
You are responsible for providing accurate, current and complete information.
When you create a customer account, you are responsible for keeping your login details confidential and for activities that take place through your account.
You may not sell, transfer or make your account available to another person.
If you do not use a customer account, you can in many cases also place an order without an account.
2. OUR PRODUCTS
We do our best to display our products and the associated information as accurately as possible.
However, images, colours and the display of products may vary depending on the device, screen and its settings.
Minor differences between the display on your screen and the actual product delivered do not automatically mean that the product does not conform to the agreement.
Product information, images, dimensions, materials and other specifications may be adjusted when necessary to keep the information current and accurate.
We may remove a product from our range or adjust its availability.
If a product unexpectedly turns out to be unavailable after an order has been placed, we will contact you as soon as possible and, depending on the situation, offer an appropriate solution or refund.
3. ORDERS
When you place an order, you make an offer to purchase the selected products.
Before finally placing the order, you will have the opportunity to review your order and your information and correct any errors.
After placing your order, you will receive an electronic order confirmation.
The agreement between you and Woonli is concluded when your order has been accepted by Woonli.
We reserve the right not to accept or to cancel an order when there is a valid reason for doing so, for example in the event of an obvious error in the price or product information, fraud, misuse, a technical problem or when a product unexpectedly turns out to be unavailable.
If we cancel an order after you have already paid, the amount already paid will be refunded using the original payment method, unless otherwise agreed with you.
Your order and the associated order confirmation are intended for personal use and may not be used for illegal resale or other activities that violate the law.
4. PRICES AND PAYMENT
All prices in our online store are displayed in euros and, for consumers, include the applicable VAT unless expressly stated otherwise.
The price displayed for the relevant product at the time of ordering is the price applicable to that order.
We may change prices, discounts and offers. A change will not affect an order that has already been legally concluded.
Any additional costs will be clearly displayed before the order is finally placed.
Standard shipping to the countries where Woonli currently sells is free.
You can pay using the payment methods made available during checkout.
Payments are processed through the relevant payment service provider.
You are responsible for providing correct payment details and for using a payment method that you are authorized to use.
If a payment cannot be processed successfully, the order cannot be fulfilled until the payment has been completed correctly.
5. SHIPPING AND DELIVERY
We ship orders to the countries available at the time of checkout.
Standard shipping is free.
The expected delivery time is stated before or during the ordering process and may also be included in the order or shipping confirmation.
Delivery times are indicative. We do our best to deliver orders within the stated timeframe.
If an order is delayed, we will inform you when this is reasonably necessary.
Woonli may use external suppliers, fulfilment partners and carriers for the fulfilment and delivery of orders.
Because Woonli uses a dropshipping model, an order may be shipped directly from an external supplier or fulfilment partner to you.
Statutory consumer rights remain fully applicable, even when an order is processed or shipped by an external party.
More information about shipping, delivery times, undelivered packages and any costs for reshipping can be found in our Shipping Policy.
6. INTELLECTUAL PROPERTY
All texts, images, photographs, designs, logos, trade names, product presentations, graphic elements and other content on the online store are, unless otherwise stated, the property of Woonli or are used with permission.
It is not permitted to copy, reproduce, distribute, modify or commercially use content from our online store without prior written permission, unless permitted by law.
Use of our online store does not grant you any ownership rights or other intellectual property rights in relation to our content.
Woonli retains all rights that have not been expressly granted to the user.
7. EXTERNAL SERVICES AND TOOLS
Our online store may use services, features and tools provided by external parties, for example for payments, analytics, security, communication, shipping or other parts of our services.
These external services may be subject to their own terms and privacy policies.
We carefully select external service providers to the extent that this can reasonably be expected of us.
Where an external service provider is independently responsible for a particular processing activity or service, the terms and privacy policy of that service provider may apply.
8. LINKS TO THIRD PARTIES
Our online store may contain links to websites, services or other online environments operated by third parties.
These websites are not managed by Woonli.
When you visit an external website, you are subject to the terms and privacy policy of the relevant third party.
We are not responsible for the content, availability or privacy practices of third-party websites to the extent that we have no control over them.
9. RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify.
Shopify provides the technical platform through which we can offer our online store.
However, the sale of products through our online store takes place directly between you and Woonli. Woonli is responsible for the products sold through our online store, the order, payment, delivery, returns, refunds, customer service and the legal obligations applicable to the sale.
Shopify is not a party to the sales agreement between you and Woonli.
More information about the processing of personal data by Shopify is included in our Privacy Policy and Shopify's privacy policy.
10. PRIVACY POLICY
All personal data that we collect and process through our online store is covered by our Privacy Policy.
In our Privacy Policy, we explain which personal data we collect, what we use it for, with which parties we may share it and which rights you have.
Because our online store is hosted by Shopify, Shopify may process certain personal data in connection with providing, securing and improving Shopify services.
For more information, please refer to our Privacy Policy and, where applicable, Shopify's privacy policy.
11. FEEDBACK AND REVIEWS
When you voluntarily provide a rating, review, suggestion or other feedback about Woonli or our products, we may use this feedback to improve our products and services.
When you post a review, you are responsible for its content.
You may not post false, misleading, offensive, unlawful or discriminatory information or infringe the rights of third parties.
We may remove reviews or other content when they violate the law, our terms or applicable platform rules.
We will not use or modify customer reviews in a misleading manner.
12. ERRORS, INACCURACIES AND OMISSIONS
We try to ensure that all information on our online store is correct and up to date.
However, a product page or other information may contain a typographical error, inaccuracy or omission, for example regarding product information, price, availability, delivery time or promotions.
When we discover such an error, we may correct the information.
If an obvious error affects an order that has not yet been fulfilled, we may contact you to discuss the situation.
If an order cannot be fulfilled due to such an error, you may cancel it and, where applicable, receive a refund of the amount already paid.
This provision does not limit the statutory rights of consumers.
13. PROHIBITED USE
You may only use our online store for lawful purposes.
You are not permitted to use our online store:
- for illegal or fraudulent activities;
- to violate the rights of Woonli or third parties;
- to threaten, insult, harass or harm others;
- to knowingly provide false or misleading information;
- to distribute viruses, malware or other harmful software;
- to circumvent our systems or security measures;
- to collect personal data of other users without permission;
- to use our online store in a manner that may disrupt its operation or security;
- for activities that violate applicable laws and regulations.
We may take appropriate measures when someone misuses our online store or puts its security at risk.
14. AUTOMATED ACCESS AND SOFTWARE AGENTS
It is not permitted to use automated systems, bots, scripts, scraping tools or similar technologies in a manner that places excessive load on our online store, circumvents security measures or violates these Terms of Service or applicable law.
Automated access must not interfere with the normal operation of our online store.
15. TERMINATION AND SUSPENSION
We may temporarily restrict access to certain features of our online store when necessary due to security, fraud, misuse, technical problems or legal obligations.
This provision does not affect rights you have as a consumer in relation to an agreement that has already been concluded.
An agreement that has already been concluded does not automatically end because access to an account or certain features of the online store is restricted.
16. NO EXCLUSION OF STATUTORY RIGHTS
We do our best to provide our online store, information and services carefully and correctly.
To the extent permitted by law, we cannot guarantee that our online store will always be available without interruption or technical errors.
However, these Terms of Service are not intended to exclude or limit statutory consumer rights.
For products, the statutory rules regarding conformity, statutory warranty, right of withdrawal and other mandatory consumer protection remain fully applicable.
17. LIABILITY
Woonli is responsible for supplying products that conform to the agreement and for the legal obligations applicable to the sale.
We are not liable for damage arising solely from circumstances that are reasonably beyond our control, to the extent that such a limitation is permitted by law.
No provision in these Terms of Service limits or excludes liability where such limitation is not permitted by law.
Nor are statutory consumer rights limited by this provision.
18. INDEMNIFICATION
To the extent permitted by law, a user who causes damage to Woonli or third parties through their own unlawful conduct may be liable for that damage.
This provision is not intended to limit statutory consumer rights or exclude liability for obligations that Woonli remains legally required to fulfil.
19. SEVERABILITY
If any provision of these Terms of Service is declared invalid or unenforceable by a competent authority, the remainder of these Terms of Service will remain in force to the fullest extent possible.
The relevant provision will, where possible, be replaced by a valid provision that comes as close as possible to the purpose of the original provision.
20. ENTIRE AGREEMENT
These Terms of Service, together with the policies and information referred to herein, constitute the terms applicable to the use of our online store and, where relevant, to the agreement between you and Woonli.
In the event of a conflict between these Terms of Service and mandatory statutory consumer protection rules, the statutory rules take precedence.
Information about a specific product, price, delivery and other essential characteristics of the order forms part of the information provided to the customer before purchase.
21. TRANSFER OF RIGHTS AND OBLIGATIONS
You may not transfer your rights and obligations under an agreement with Woonli to another party where the law requires Woonli's consent for such transfer.
Woonli may transfer its rights and obligations under an agreement where permitted by law and where this does not limit the consumer's rights.
22. GOVERNING LAW AND DISPUTES
Agreements between Woonli and consumers are governed by the applicable Dutch and European consumer law.
If you live as a consumer in another EU country, you retain the protection of the mandatory provisions that apply to you under applicable European consumer law.
We will first attempt to resolve disputes amicably with the customer.
For complaints, you can contact us at:
Nothing in these Terms of Service limits the right of a consumer to submit a dispute to a competent court or to use other legal remedies.
23. HEADINGS
The headings in these Terms of Service are included solely to make the text easier to read.
The headings have no independent legal meaning and do not limit the content of the individual provisions.
24. CHANGES TO THE TERMS OF SERVICE
The most recent version of these Terms of Service can always be viewed on this page.
We may change these terms when necessary, for example due to changes in our services, business operations or applicable laws and regulations.
The amended version will be published on this page.
For agreements that have already been concluded, the terms applicable at the time the agreement was concluded will apply, unless a statutory provision provides otherwise.
25. CONTACT INFORMATION
Do you have questions about these Terms of Service, an order or our services? Please contact us at:
Woonli
Trade name of Trendex Global
Zonstraat 10
3454 AG De Meern
The Netherlands
E-mail: contact@woonli.nl
Telephone: +31 6 25383437
KVK: 76199908