Complaints Procedure
At Woonli, we want you to be satisfied with our products and services. If you do have a complaint, please contact us. We are happy to help you find an appropriate solution together.
Submitting a complaint
You can submit your complaint via email to:
Please include the following in your complaint if possible:
- your name and contact details;
- your order number;
- a clear description of your complaint;
- if relevant, photos or other information that clarify your complaint.
Handling your complaint
Upon receipt of your complaint, we will confirm receipt and investigate the issue. We will aim to assess your complaint as quickly as possible and work with you to reach an appropriate solution.
If we need more time to investigate your complaint, we will inform you and indicate when you can expect a substantive response.
Defective products
Are you having an issue with a product? Please report this to us as soon as possible. Depending on the situation, we can repair or replace the product, or offer another appropriate solution. Your statutory warranty rights always remain applicable.
Contact
Woonli
Email: contact@woonli.nl
Phone: +31 6 25383437
We strive to resolve every complaint carefully, fairly, and in consultation with the customer.