Privacy policy

Woonli Privacy Policy

Last updated: 5 September 2026

Woonli is a trade name of Trendex Global and operates this online store and website, including all associated information, content, features, products and services.

In this privacy policy, we explain which personal data we collect, why we process this data, with whom we may share this data, how we protect this data and which rights you have regarding your personal data.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation.

1. Who is responsible for your personal data?

The controller responsible for the processing of your personal data is:

Trendex Global, trading under the name Woonli

Address: Zonstraat 10, 3454 AG De Meern, The Netherlands

E-mail: contact@woonli.nl

Telephone: +31 6 25383437

KVK number: 76199908

For questions about this privacy policy or about the processing of your personal data, you can contact us at contact@woonli.nl.

2. What personal data do we collect?

Depending on how you use our online store, we may collect and process the following personal data:

  • First and last name
  • Billing and delivery address
  • E-mail address
  • Telephone number, when you provide it
  • Order details and purchase history
  • Payment and transaction details
  • Information about returns, refunds and cancellations
  • Information you share with us when you contact us
  • Account details when you use a customer account
  • Technical data, such as IP address, browser, device and operating system
  • Data about your use of our website, such as pages, products and interactions viewed
  • Data collected through cookies and similar technologies, depending on your privacy and cookie preferences

We only collect personal data that is necessary for the purposes described in this privacy policy.

3. What do we use your personal data for?

We may use your personal data for the following purposes:

Processing and fulfilling orders

We use your personal data to:

  • process your order;
  • process payments;
  • deliver your order;
  • engage shipping and delivery services;
  • send you order and shipping confirmations;
  • process returns, refunds and cancellations;
  • contact you about your order.

The processing of this data is necessary for the performance of the agreement you enter into with Woonli.

Customer service

When you contact us, we use the information you provide to handle your question, complaint, return request or other request.

The processing is necessary for the performance of our agreement, for compliance with legal obligations and, where applicable, based on our legitimate interest in providing effective customer service.

Legal and administrative obligations

We may process personal data to comply with legal obligations, for example in the areas of accounting, taxation, administration, consumer law and other legal obligations.

Security and fraud prevention

We may process personal data to protect our online store, payments and customers against fraud, misuse, unauthorized access and other security risks.

This may take place on the basis of our legitimate interest and, where applicable, to comply with legal obligations.

Marketing and offers

When you have given your consent, we may use your e-mail address to send you news, offers and other marketing communications from Woonli.

You can withdraw your consent to marketing communications at any time, for example via the unsubscribe link in a marketing e-mail.

Transactional messages, such as order confirmations, payment confirmations and shipping updates, may still be sent when necessary for the fulfilment of your order.

4. What are the legal bases for processing personal data?

We only process personal data when there is a valid legal basis for doing so. Depending on the situation, this may include:

  • performance of a contract, for example for processing and delivering your order;
  • legal obligation, for example for tax and administrative obligations;
  • legitimate interest, for example for security, fraud prevention, customer service and improving our services, while taking your interests and rights into account;
  • consent, for example for certain marketing activities and non-essential cookie activities.

5. With whom do we share personal data?

We only share personal data when this is necessary for our services, when you have given your consent or when we are legally required to do so.

For the operation of our online store, personal data may be shared with or processed by:

  • Shopify, our e-commerce and online store provider;
  • payment service providers, such as Shopify Payments and other payment methods available in our online store;
  • carriers and delivery services;
  • suppliers, fulfilment partners and other service providers involved in processing and shipping orders;
  • IT, hosting, security and technical service providers;
  • accounting, administrative or professional service providers when necessary;
  • government authorities when we are legally required to do so.

Dropshipping and delivery by third parties

Woonli uses a dropshipping model. In order to fulfil an order, it may be necessary to provide certain customer data, such as name, delivery address, order details and relevant contact information, to a supplier, fulfilment partner or other service provider involved in processing and directly delivering the order to you.

This data is only provided to the extent necessary to fulfil and deliver the order and provide the associated services.

6. Shopify

Our online store is powered by Shopify. Shopify processes personal data on our behalf and may process personal data in connection with providing, securing and improving Shopify services.

The data you provide through our online store may be processed by Shopify and by other service providers engaged by Shopify or Woonli.

For more information about the processing of personal data by Shopify, you can consult Shopify's privacy policy.

7. Payments

When you place an order, your payment is processed by the payment method you have chosen.

Depending on the payment method selected, your payment and transaction details may be processed by external payment service providers. These parties process your data in accordance with their own privacy policies and applicable legislation.

Woonli does not necessarily receive all complete payment details, such as the full payment card number.

8. Cookies and similar technologies

Our online store uses cookies and similar technologies.

Some cookies are necessary for the functioning of the online store, for example for the shopping cart, checkout, security and remembering certain settings.

Other cookies and similar technologies may be used for purposes such as statistics, analysis, personalization or marketing. Where legally required, we ask for your prior consent.

You can manage your cookie preferences through the available privacy and cookie settings of our online store.

9. Personal data of children

Our online store is not intended for children who, under applicable law, are not independently permitted to use such services.

We do not knowingly collect personal data from children when parental or legal guardian consent is required.

If you believe that a child has provided us with personal data without the required consent, you can contact us at contact@woonli.nl.

10. How do we protect personal data?

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration or disclosure.

However, no method of electronic storage or transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

11. How long do we retain personal data?

We do not retain personal data for longer than necessary for the purposes for which it was collected, unless we are legally required to retain certain data for a longer period.

The retention period may depend, for example, on:

  • the nature of the data;
  • the duration of our customer relationship;
  • statutory and tax retention obligations;
  • the need to handle disputes;
  • our legitimate business interests.

When personal data is no longer needed and there is no legal obligation to retain it, we will delete or anonymize it.

12. Your privacy rights

Depending on the circumstances, you have various rights under the GDPR regarding your personal data, including:

  • the right to access your personal data;
  • the right to have inaccurate personal data corrected;
  • the right to have your personal data deleted where there is a legal basis for doing so;
  • the right to restriction of processing;
  • the right to data portability, where applicable;
  • the right to object to certain processing activities;
  • the right to withdraw consent to processing at any time when the processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

You can submit a request regarding your privacy rights via contact@woonli.nl.

We may request additional information to verify your identity before processing a request.

13. Complaints

Do you have a complaint about the way we handle your personal data? Please contact us first at:

contact@woonli.nl

You also have the right to lodge a complaint with the competent supervisory authority.

In the Netherlands, this is:

Autoriteit Persoonsgegevens

Website: https://autoriteitpersoonsgegevens.nl/

14. International transfers of personal data

Some of our service providers, including Shopify and other technical, payment, hosting or service providers, may process personal data outside the European Economic Area (EEA).

When personal data is processed outside the EEA, we ensure that the transfer takes place in accordance with applicable privacy legislation and that appropriate safeguards are applied where legally required.

15. Third parties and external websites

Our online store may contain links to third-party websites, services or platforms.

When you visit an external website or use an external service, the privacy policy of that respective third party applies. Woonli is not responsible for the privacy practices or content of external websites that are not operated by Woonli.

16. Changes to this privacy policy

We may amend this privacy policy from time to time, for example when our business activities, services, technologies or legal obligations change.

The most recent version will be published on this page. The date on which the privacy policy was last updated is stated at the top of the privacy policy.

17. Contact

Do you have questions about this privacy policy, the processing of your personal data, or would you like to exercise one of your privacy rights?

Please contact us:

Woonli
Trade name of Trendex Global
Zonstraat 10
3454 AG De Meern
The Netherlands

E-mail: contact@woonli.nl
Telephone: +31 6 25383437
KVK: 76199908